FaQs. General Information

HOW TO SELECT PRODUCTS?

If Your Car Has A Factory Carplay And Want To Convert Your Wired Carplay To Wireless: You Can Choose The New Car Soul Z1

If You Want To Stream Youtube&Netflix In Your Carplay, You Can Choose The New Car Soul Z2

If You Want To Have The Above Functions  And Also Want To Download Apps From App Store Like Use Amazon And Play Games, You Can Choose The New Car Soul Z3

If You Also Want To Play Videos On Your Headrest, You Could Choose The New Car Soul Z4 Unit With Hdmi Interface

If Your Car Doesn’t Have A Display, You Could Try The Wireless Apple Carplay Dashboard Console, This Is The Easiest Way To Get Apple Carplay In Your Car. This Apple Carplay Dashboard Console Is A Standalone Display That You Fix To Your Car Dashboard Or Windscreen. You Can Connect Your Phone With This Carplay Console Easily Via Bluetooth Or Wi-fi.

Do You Have An English Instruction?

Yes, We Have An English Instruction Attached In Your Package.

How Long Will It Take For The Delivery?

Processing Time:

Before The Shipping, Please Allow Us 1-3 Business Days For Processing Your Order, Timing Depends On The Actual Situation
(Public Holidays/Weekends Excluded)
Processing Time May Be Delayed If Your Shipping Address Is Questionable And Your Order Is Flagged As A Risk (We Use This Additional Time To Help Ensure The Security Of Your Credit Information). We May Require Proof Of Identification For The Billing Information Received.
Shipping Details

Check More Details On Our Shipping Policy Page

Do I Have To Sync The Adapter Every Time I Use It?

Nope! After You Set It Up, Your Phone Will Pair With It As Soon As You Start The Car Every Time.

Can New Car Soul Adapters work on my car?

As long as your car is on the list and it has CarPlay, it will work on your car.

Acura 2017 – 2021 NSX
2018 – 2021 MDX
2018 – 2021 TLX
2019 – 2021 ILX
2019 – 2020 RDX
Alfa-Romeo 2018 – 2021 Giulia
2018 – 2021 Stelvio
Audi 2017 – 2020 A3
2017 – 2021 A4
2017 – 2021 A5
2017 – 2021 A6
2017 – 2021 A7
2017 – 2021 Q2
2017 – 2021 Q7
2017 – 2021 R8
2017 – 2021 TT
2018 – 2021 Q5
2019 – 2021 E-Tron
2019 – 2021 Q8
2020 – 2021 Q3
2021 E-Tron Sportback
2021 E-Tron GT
2021 Q4 E-Tron
2021 Q4 Sportback E-Tron
Bentley 2017 – 2021 Bentayga
2019 – 2021 Continental
2020 – 2021 Flying Spur
Buick 2016 – 2017 Excelle
2016 – 2021 LaCrosse
2016 – 2021 Regal
2017 – 2021 Encore
2017 – 2021 Envision
2018 – 2021 Enclave
2018 – 2021 GT
2018 – 2021 GT-MPV
2018 – 2021 GL6
2020 – 2021 VELITE 6
2020 – 2021 GL8 Avenir
2020 – 2021 GL8 ES
2021 GL8 Business Travel Edition
Cadillac 2016 ELR
2016 – 2019 ATS
2016 – 2019 ATS-V
2016 – 2019 CTS
2016 – 2019 CTS-V
2016 – 2021 CT6
2016 – 2021 CT6-V
2016 – 2019 XTS
2017 – 2021 XT5
2019 – 2021 XT4
2020 – 2021 CT4
2020 – 2021 CT4-V
2020 – 2021 CT5
2020 – 2021 CT5-V
2020 – 2021 XT6
2016 – 2021 Escalade / ESV
2021 CT4-V Blackwing
2021 CT5-V Blackwing
2023 LYRIQ
Chery 2017 – 2021 Arrizo 5
2017 – 2021 Arrizo 7
2017 – 2021 Tiggo 3
2017 – 2021 Tiggo 3X
2017 – 2021 Tiggo 5X
2018 – 2021 Tiggo 2
2018 – 2021 Tiggo 4
2018 – 2021 Tiggo 8
2020 – 2021 Arrizo 6
Chevrolet 2016 – 2017 Cavalier
2016 – 2019 Volt
2016 – 2021 Camaro
2016 – 2021 Camaro Convertible
2016 – 2021 Colorado
2016 – 2021 Corvette
2016 – 2021 Corvette Convertible
2016 – 2021 Cruze
2016 – 2020 Impala
2016 – 2021 Malibu
2016 – 2021 Sail LOVA
2016 – 2021 Silverado
2016 – 2021 Silverado HD
2016 – 2021 Spark
2016 – 2021 Suburban
2016 – 2021 Tahoe
2017 – 2020 Aveo
2017 – 2021 Bolt EV
2017 – 2021 Prisma
2017 – 2021 S10
2017 – 2021 Sonic
2017 – 2021 Tracker
2017 – 2021 Trax
2018 – 2021 Equinox
2018 – 2021 Traverse
2019 – 2021 Blazer
2019 – 2021 Monza
2020 – 2021 Captiva
2020 – 2021 Trailblazer
2021 Bolt EUV
Chrysler 2017 – 2021 300
2018 – 2021 Pacifica
2020 – 2021 Voyager
Citroen 2016 – 2021 Aircross
2016 – 2021 Berlingo Multispace
2016 – 2021 C3
2016 – 2021 C4
2016 – 2021 C4 Picasso
2016 – 2021 C5
2016 – 2021 C5 Break
2016 – 2021 C6
2016 – 2021 Jumper
2016 – 2021 Jumpy
2016 – 2021 Spacetourer
2017 – 2021 C3-AirCross
2017 – 2021 C3-XR
2017 – 2021 C4 Cactus
2017 – 2021 C4-L
2017 – 2021 C4-Lounge
2017 – 2021 C4 Spacetourer
2017 – 2021 C-Elysée
2017 – 2021 C-Quatre
2018 – 2021 Berlingo
2018 – 2021 C5 Aircross
Dodge 2017 – 2021 Challenger
2017 – 2021 Charger
2018 – 2021 Durango
2019 – 2021 Journey
DS 2016 – 2021 DS 3
2016 – 2021 DS 3 Cabrio
2016 – 2021 DS 3 Crossback
2016 – 2021 DS 4
2016 – 2021 DS 5
2017 – 2021 DS 4S
2017 – 2021 DS 5LS
2017 – 2021 DS 6
2018 – 2021 DS 7 Crossback
Ferrari 2016 FF
2016 F12 Tdf
2016 – 2017 California T
2016 – 2017 F12 Berlinetta
2016 – 2020 488 GTB
2016 – 2020 488 Spider
2017 – 2020 GTC4Lusso
2018 – 2021 812 Superfast
2018 – 2021 Portofino
2019 – 2021 Monza SP1
2019 – 2021 Monza SP2
2020 – 2021 F8 Spider
2020 – 2021 F8 Tributo
2020 – 2021 SF90 Stradale
2021 812 GTS
2021 Roma
2021 SF90 Spider
2021 296 GTB
Fiat 2017 – 2021 500
2017 – 2021 500L
2017 – 2021 Tipo
2018 – 2021 500X
2018 – 2021 Argo
Ford 2017 – 2019 C-MAX
2017 – 2019 Fiesta
2017 – 2019 Flex
2017 – 2019 Focus
2017 – 2019 Taurus
2017 – 2021 Edge
2017 – 2021 Escape
2017 – 2021 Expedition
2017 – 2021 F-150
2017 – 2020 Fusion
2017 – 2021 Transit
2017 – 2021 Transit Connect
2017 – 2021 Mustang
2017 – 2021 Super Duty
2017 – 2021 Explorer
2018 – 2021 EcoSport
2018 – 2021 Ford GT
2021 Mustang Mach-E
2021 Bronco
2021 Bronco Sport
2021 Evos
2021 Maverick
Genesis 2017 – 2021 G80
2020 – 2021 G70
2020 – 2021 G90
2021 GV80
2021 GV70
Gmc 2016 – 2021 Canyon
2016 – 2021 Sierra
2016 – 2021 Yukon
2016 – 2021 Yukon XL
2017 – 2021 Acadia
2018 – 2021 Terrain
Harvard 2017 – 2021 H1 Blue-Brand
2017 – 2021 H2 Blue-Brand
2017 – 2021 H2 Red-Brand
2017 – 2021 H6 Blue-Brand
2017 – 2021 H6 Red-Brand
2019 – 2021 F7
2020 – 2021 H6N
Honda 2016 – 2021 Accord
2016 – 2021 Civic
2017 – 2021 Ridgeline
2017 – 2021 CR-V
2017 – 2021 Pilot
2018 – 2021 Odyssey
2019 – 2021 Clarity
2018 – 2020 Fit
2019 – 2021 HR-V
2019 – 2021 Insight
2019 – 2021 Passport
2018 – 2021 Gold Wing
2020 – 2021 Africa Twin
Hyundai 2015 – 2016 Genesis Sedan
2015 – 2018 Azera
2015 – 2021 Sonata
2016 – 2021 I10
2016 – 2021 I30
2016 – 2021 I40
2016 – 2020 Elantra GT
2016 – 2021 Tucson
2016 – 2021 Veloster
2017 – 2021 Santa Fe
2017 – 2020 Ioniq
2017 – 2021 Kona
2017 – 2019 Santa Fe Sport
2017 – 2021 Elantra
2019 Santa Fe XL
2019 – 2021 Accent
2020 – 2021 Nexo
2020 – 2021 Palisade
2020 – 2021 Venue
2021 Bayon
2021 Ioniq 5
2021 SANTA CRUZ
Infiniti 2020 – 2021 Q50
2020 – 2021 Q60
2020 – 2021 QX50
2020 – 2021 QX80
2021 QX55
Jaguar 2019 – 2021 E-Pace
2019 – 2021 F-Pace
2019 – 2021 I-Pace
2019 – 2020 XE
2019 – 2021 XF
2019 – 2020 XJ
2019 – 2021 F-Type
Jeep 2017 – 2021 Compass
2018 – 2021 Grand Cherokee
2018 – 2021 Renegade
2018 – 2021 Wrangler
2020 – 2021 Cherokee
2020 – 2021 Gladiator
2021 Grand Wagoneer
2021 Wagoneer
Kia 2014 – 2021 Soul
2015 – 2020 Optima
2015 – 2020 Optima Hybrid
2015 – 2021 Sedona
2015 – 2021 Soul EV
2017 – 2020 Cadenza
2017 – 2021 Sorento
2017 – 2021 Sportage
2017 – 2021 Forte
2017 – 2021 Niro
2017 – 2020 Optima Plug-In Hybrid
2018 – 2020 Niro Plug-In Hybrid
2018 – 2021 Rio
2018 – 2021 Stinger
2021 Seltos
2021 K5
2021 K8
2021 Carnival
2021 EV6
2021 Carniva
Land-Rover 2019 – 2021 Discovery
2019 – 2021 Discovery Sport
2019 – 2021 Range Rover
2019 – 2021 Range Rover Evoque
2019 – 2021 Range Rover Sport
2019 – 2021 Range Rover Velar
     2020 – 2021 Defender
Lexus 2019 – 2021 ES
2019 – 2021 LC
2019 – 2021 LS
2019 – 2021 NX
2019 – 2021 RC
2019 – 2021 RC F
2019 – 2021 UX
2020 – 2021 RX
2021 ES Hybrid
2021 IS
2021 LC Convertible
2021 LC Hybrid
2021 LS Hybrid
2021 NX Hybrid
2021 RX Hybrid
2021 UX Hybrid
Lincoln 2017 – 2018 MKS
2017 – 2018 MKX
2017 – 2019 MKC
2017 – 2019 MKT
2017 – 2020 MKZ
2017 – 2021 Navigator
2017 – 2020 Continental
2018 – 2021 Nautilus
2020 – 2021 Aviator
2020 – 2021 Corsair
Maserati 2017 – 2021 Ghibli
2017 – 2021 Levante
2017 – 2021 Quattroporte
2018 – 2021 GT Convertible
2018 – 2020 GranTurismo
Maxus 2015 – 2021 G10
2017 – 2019 EV80
2017 – 2021 D90
2017 – 2021 T60
2018 – 2021 V80
2019 – 2021 DELIVER 9
2020 – 2021 EDELIVER 9
Mazda 2018 – 2021 Mazda6
2019 – 2021 CX-5
2019 – 2021 Mazda3
2020 – 2021 MX-5
Mercedes 2016 – 2021 A-Class
2016 – 2021 B-Class
2016 – 2021 CLA-Class
2016 – 2021 CLS-Class
2016 – 2021 E-Class Cabriolet
2016 – 2021 E-Class Coupe
2016 – 2021 GLA-Class
2016 – 2021 GLE-Class
2017 – 2021 E-Class
2017 – 2021 GLS-Class
2017 – 2021 SL-Class
2018 – 2021 GLC-Class
2018 – 2021 S-Class
2019 – 2021 C-Class
2020 – 2021 GLB-Class
2020 – 2021 GLS-Class
2021 EQA-Class
2021 EQC-Class
2021 EQB-Class
2021 EQS-Class
Mitsubishi 2018 – 2021 Eclipse Cross
Nissan 2017 – 2021 Maxima
2017 – 2021 Micra
2017.5 – 2021 Murano
2018 – 2021 GT-R
2018 – 2021 Kicks
2018 – 2021 Leaf
2018 – 2021 Rogue
2019 – 2021 Altima
2019 – 2021 Qashqai
2019 – 2021 Rogue Sport
2019 – 2021 Sentra
2019 – 2021 Titan
2019 – 2021 Versa
2020 – 2021 Patrol
2021 Armada
2021 XRAY
2021 Granta
2021 Frontier
2021 Pathfinder
2021 Ariya
2021 Largus
Opel 2016 – 2020 ADAM
2016 – 2021 Astra
2016 – 2021 Corsa
2016 – 2021 Insignia
2016 – 2020 KARL
2017 – 2021 Ampera-E
2017 – 2021 Crossland X
2017 – 2021 Mokka
2017 – 2021 Zafira
2018 – 2021 Combo Life
2018 – 2021 Grandland
Peugeot 2016 – 2021 208
2016 – 2021 2008
2016 – 2021 308S
2016 – 2021 3008
2016 – 2021 4008
2016 – 2021 408
2017 – 2021 301
2017 – 2021 308
2017 – 2021 308 SW
2017 – 2019 508
2017 – 2021 5008
2016 – 2021 Expert
2016 – 2021 Partner Tepee
2016 – 2021 Traveller
2018 – 2021 Rifter
Porsche 2017 – 2021 718
2017 – 2021 Panamera
2017 – 2021 Macan
2017 – 2021 Cayenne
2017 – 2021 911
2020 – 2021 Taycan
Ram 2018 – 2021 Ram 1500
2018 – 2021 Ram 2500
2018 – 2021 Ram 3500
2018 – 2021 Ram 4500
Renault 2017 – 2021 Clio
2017 – 2021 Espace
2017 – 2021 Kadjar
2017 – 2021 Mégane
2017 – 2021 Mégane Estate
2017 – 2021 Scénic
2017 – 2021 Grand Scénic
2017 – 2021 Talisman
2017 – 2021 Talisman Estate
2018 – 2021 Koleos
2018 – 2021 Fluence
2019 – 2020 Twingo
Skoda 2016 – 2017 Yeti
2016 – 2021 Fabia
2016 – 2021 Octavia
2016 – 2021 Rapid
2016 – 2021 Superb
2017 – 2021 Karoq
2017 – 2021 Kodiaq
2017 – 2021 Scala
2018 – 2021 Kamiq
2020 – 2021 Enyaq IV
Subaru 2017 – 2021 Impreza
2018 – 2021 BRZ
2018 – 2021 Crosstrek
2018 – 2021 Legacy
2018 – 2021 Outback
2019 – 2021 Ascent
2019 – 2021 Forester
2019 – 2021 WRX
2019 – 2021 WRX STI
Suzuki 2016 – 2021 Baleno
2016 – 2021 Ciaz
2016 – 2021 Hustler
2016 – 2021 Ignis
2016 – 2021 Lapin
2016 – 2021 Solio
2016 – 2021 Solio Bandit
2016 – 2021 Spacia
2016 – 2021 Spacia Custom
2016 – 2021 SX4 S-CROSS
2016 – 2021 Vitara
2018 – 2021 Jimny
2018 – 2021 Swift
Toyota 2018 – 2021 Aygo
2019 – 2021 Avalon
2019 – 2021 Corolla Hatchback
2019 – 2021 Camry
2019 – 2021 C-HR
2019 – 2021 RAV4
2019 – 2021 Sienna
2020 86
2020 – 2021 4Runner
2020 – 2021 Corolla
2020 – 2021 Highlander
2020 – 2021 Prius
2020 – 2021 Prius Prime
2020 – 2021 Sequoia
2020 – 2021 GR Supra
2020 – 2021 Tacoma
2020 – 2021 Tundra
2020 – 2021 Yaris
2021 Mirai
2021 Venza
2021 Corolla Cross
Vauxhall 2016 – 2020 ADAM
2016 – 2021 Astra
2016 – 2021 Corsa
2016 – 2021 Insignia
2016 – 2021 Viva
2017 – 2021 Ampera-E
2017 – 2021 Crossland-X
2017 – 2021 Mokka
2017 – 2021 Zafira
Volkswagen 2016 – 2018 Scirocco
2016 – 2021 Amarok
2016 – 2019 Beetle
2016 – 2019 Beetle Cabriolet
2016 – 2019 Golf R
2016 – 2021 Caddy
2016 – 2021 California
2016 – 2021 Caravelle
2016 – 2021 E-Golf
2016 – 2021 Fox
2016 – 2021 Golf
2016 – 2021 Golf Cabriolet
2016 – 2021 Golf SportsVan
2016 – 2021 Golf Variant
2016 – 2021 Golf SportWagen
2016 – 2021 GTI
2016 – 2021 Jetta
2016 – 2021 Lamando
2016 – 2021 Multivan
2016 – 2021 Passat Variant
2016 – 2021 Polo
2016 – 2021 Sharan
2016 – 2021 Tiguan
2016 – 2021 Touran
2016 – 2021 Transporter
2016 – 2021 Passat
2017 – 2021 Atlas
2017 – 2021 Crafter
2017 – 2021 CrossFox
2017 – 2021 Gol
2017 – 2021 Saveiro
2017 – 2021 Voyage
2018 – 2021 Arteon
2018 – 2021 Bora
2018 – 2021 Magotan
2018 – 2021 Sagitar
2018 – 2021 T-Roc
2021 ID.3
2021 ID.4
2021 Taos
2021 ID.6
2021 Talagon
Volvo 2016 – 2021 XC90
2017 – 2021 S90
2017 – 2021 V90
2018 – 2021 XC60
2019 – 2021 S60
2019 – 2021 V60
2019 – 2021 XC40

What is your return policy?

We Have A 30-Day Return Policy, Which Means You Have 30 Days After Receiving Your Item To Request A Return.

If You Have Any Questions, Please Feel Free To Contact Us. For Every Purchase, We Offer Full-Service Support For The Customers, Because We Aim To Make Customers Completely Satisfied With The Purchase.

For more information, you can check our return policy

What if I change my mind and want a refund?

We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away.

Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

Do you have coupon code?

Yes, we offer $30 off your first code.

Here is the code: NCS30 to SAVE $30

What is your privacy policy?

Welcome To https://newcarsoul.store/ The “Site”). We Understand That Privacy Online Is Important To Users Of Our Site, Especially When Conducting Business. This Statement Governs Our Privacy Policies With Respect To Those Users Of The Site (“Visitors”) Who Visit Without Transacting Business And Visitors Who Register To Transact Business On The Site And Make Use Of The Various Services Offered By New Car Soul Store (Collectively, “Services”) (“Authorized Customers”).

“Personally Identifiable Information”

Refers To Any Information That Identifies Or Can Be Used To Identify, Contact, Or Locate The Person To Whom Such Information Pertains, Including, But Not Limited To, Name, Address, Phone Number, Fax Number, Email Address, Financial Profiles, Social Security Number, And Credit Card Information. Personally, Identifiable Information Does Not Include Information That Is Collected Anonymously (That Is, Without Identification Of The Individual User) Or Demographic Information Not Connected To An Identified Individual.

What Personally Identifiable Information Is Collected?

We May Collect Basic User Profile Information From All Of Our Visitors. We Collect The Following Additional Information From Our Authorized Customers: The Names, Addresses, Phone Numbers, And Email Addresses Of Authorized Customers, The Nature And Size Of The Business, And The Nature And Size Of The Advertising Inventory That The Authorized Customer Intends To Purchase Or Sell.

What Organizations Are Collecting The Information?

In Addition To Our Direct Collection Of Information, Our Third-Party Service Vendors (Such As Credit Card Companies, Clearinghouses, And Banks) Who May Provide Such Services As Credit, Insurance, And Escrow Services May Collect This Information From Our Visitors And Authorized Customers. We Do Not Control How These Third Parties Use Such Information, But We Do Ask Them To Disclose How They Use Personal Information Provided To Them From Visitors And Authorized Customers. Some Of These Third Parties May Be Intermediaries That Act Solely As Links In The Distribution Chain And Do Not Store, Retain, Or Use The Information Given To Them.

How Does The Site Use Personally Identifiable Information?

We Use Personally Identifiable Information To Customize The Site, Make Appropriate Service Offerings, And Fulfill Buying And Selling Requests On The Site. We May Email Visitors And Authorized Customers About Research Or Purchase And Selling Opportunities On The Site Or Information Related To The Subject Matter Of The Site. We May Also Use Personally Identifiable Information To Contact Visitors And Authorized Customers In Response To Specific Inquiries Or To Provide Requested Information.

To Whom May The Information Be Shared?

Personally Identifiable Information About Authorized Customers May Be Shared With Other Authorized Customers Who Wish To Evaluate Potential Transactions With Other Authorized Customers. We May Share Aggregated Information About Our Visitors, Including The Demographics Of Our Visitors And Authorized Customers, With Our Affiliated Agencies And Third-Party Vendors. We Also Offer The Opportunity To “Opt-Out” Of Receiving Information Or Being Contacted By Us Or By Any Agency Acting On Our Behalf.

How Is Personally Identifiable Information Stored?

Personally Identifiable Information Collected By New Car Soul Store Is Securely Stored And Is Not Accessible To Third Parties Or Employees Of New Car Soul Store Except For Use As Indicated Above.

What Choices Are Available To Visitors Regarding The Collection, Use, And Distribution Of The Information?

Visitors And Authorized Customers May Opt-Out Of Receiving Unsolicited Information From Or Being Contacted By Us And/Or Our Vendors And Affiliated Agencies By Responding To Emails As Instructed, Or By Contacting Us At

Cookies

A Cookie Is A String Of Information That A Website Stores On A Visitor’s Computer, And That The Visitor’s Browser Provides To The Website Each Time The Visitor Returns.

Are Cookies Used On The Site?

Cookies Are Used For A Variety Of Reasons. We Use Cookies To Obtain Information About The Preferences Of Our Visitors And The Services They Select. We Also Use Cookies For Security Purposes To Protect Our Authorized Customers. For Example, If An Authorized Customer Is Logged On And The Site Is Unused For More Than 10 Minutes, We Will Automatically Log The Authorized Customer Off. Visitors Who Do Not Wish To Have Cookies Placed On Their Computers Should Set Their Browsers To Refuse Cookies Before Using https://newcarsoul.store/ With The Drawback That Certain Features Of The Website May Not Function Properly Without The Aid Of Cookies.

Cookies Used By Our Service Providers

Our Service Providers Use Cookies And Those Cookies May Be Stored On Your Computer When You Visit Our Website. You Can Find More Details About Which Cookies Are Used In Our Cookies Info Page.

How Does New Car Soul Store Use Login Information?

New Car Soul Store Uses Login Information, Including, But Not Limited To, IP Addresses, ISPs, And Browser Types, To Analyze Trends, Administer The Site, Track A User’s Movement And Use, And Gather Broad Demographic Information.

What Partners Or Service Providers Have Access To Personally Identifiable Information From Visitors And/Or Authorized Customers On The Site?

New Car Soul Store Has Entered Into And Will Continue To Enter Into Partnerships And Other Affiliations With A Number Of Vendors. Such Vendors May Have Access To Certain Personally Identifiable Information On A Need To Know The Basis For Evaluating Authorized Customers For Service Eligibility. Our Privacy Policy Does Not Cover Their Collection Or Use Of This Information. Disclosure Of Personally Identifiable Information To Comply With The Law. We Will Disclose Personally Identifiable Information In Order To Comply With A Court Order Or Subpoena Or A Request From A Law Enforcement Agency To Release Information. We Will Also Disclose Personally Identifiable Information When Reasonably Necessary To Protect The Safety Of Our Visitors And Authorized Customers.

How Does The Site Keep Personally Identifiable Information Secure?

All Of Our Employees Are Familiar With Our Security Policy And Practices. The Personally Identifiable Information Of Our Visitors And Authorized Customers Is Only Accessible To A Limited Number Of Qualified Employees Who Are Given A Password In Order To Gain Access To The Information. We Audit Our Security Systems And Processes On A Regular Basis. Sensitive Information, Such As Credit Card Numbers Or Social Security Numbers, Is Protected By Encryption Protocols, In Place To Protect Information Sent Over The Internet. While We Take Commercially Reasonable Measures To Maintain A Secure Site, Electronic Communications And Databases Are Subject To Errors, Tampering, And Break-Ins, And We Cannot Guarantee Or Warrant That Such Events Will Not Take Place And We Will Not Be Liable To Visitors Or Authorized Customers For Any Such Occurrences.

How Can Visitors Correct Any Inaccuracies In Personally Identifiable Information?

Visitors And Authorized Customers May Contact Us To Update Personally Identifiable Information About Them Or To Correct Any Inaccuracies By Emailing Us At service@lydiac33.sg-host.com

Can A Visitor Delete Or Deactivate Personally Identifiable Information Collected By The Site?

We Provide Visitors And Authorized Customers With A Mechanism To Delete/Deactivate Personally Identifiable Information From The Site’s Database By Contacting. However, Because Of Backups And Records Of deletion, It May Be Impossible To Delete A Visitor’s Entry Without Retaining Some Residual Information. An Individual Who Requests To Have Personally Identifiable Information Deactivated Will Have This Information Functionally Deleted, And We Will Not Sell, Transfer, Or Use Personally Identifiable Information Relating To That Individual In Any Way Moving Forward.

Your Rights

These Are Summarized Rights That You Have Under The Data Protection Law

  • The Right To Access
  • The Right To Rectification
  • The Right To Erasure
  • The Right To Restrict Processing
  • The Right To Object To Processing
  • The Right To Data Portability
  • The Right To Complain To A Supervisory Authority
  • The Right To Withdraw Consent

What Happens If The Privacy Policy Changes?

We Will Let Our Visitors And Authorized Customers Know About Changes To Our Privacy Policy By Posting Such Changes On The Site. However, If We Are Changing Our Privacy Policy In A Manner That Might Cause Disclosure Of Personally Identifiable Information That A Visitor Or Authorized Customer Has Previously Requested Not Be Disclosed, We Will Contact Such Visitor Or Authorized Customer To Allow Such Visitor Or Authorized Customer To Prevent Such Disclosure.

Links:

https://newcarsoul.store/ Contains Links To Other Websites. Please Note That When You Click On One Of These Links, You Are Moving To Another Website. We Encourage You To Read The Privacy Statements Of These Linked Sites As Their Privacy Policies May Differ From Ours.

What is your shipping policy?

Shipping Policy

We Offer FREE International Shipping As a Standard And Paid Expedited Express Delivery Option.

Our Goal Is To Offer You The Best Shipping Options, No Matter Where You Live. Every Day, We Deliver To Many Customers Across The World, Ensuring That We Provide The Very Highest Levels Of Responsiveness To You At All Times.

Methods & Delivery Time

We Offer FREE & FAST International Shipping As Standard Shipping. Here Below Is A List Of Shipping Times For Major Countries:

Standard Shipping:

Note: They Are Estimated According To The Delivery Time Of Historical Orders.

Countries Generally Delivery Time
United States About 1 – 2 Weeks
US Remote Regions (Alaska, Hawaii) About 2 – 3 Weeks
Canada About 1 – 3 Weeks
Australia/ New Zealand About 1 – 2 Weeks
UK/ Ireland About 1 – 2 Weeks
Germany/ France About 1 – 2 Weeks
Other EU Countries About 1 – 3 Weeks
Middle East Countries About 1 – 3 Weeks
Hong Kong/ Taiwan/ Japan About 1 Week
Rest Of The World About 2 – 4 Weeks

Expedited Shipping: 

We Offer Expedited Shipping Options For Saving Delivery Times(About 3-5 Business Days) Via 4px Prime Express Service.

Please Forgive Us, Affected By COVID-19, There Will Be Some Delay On The Delivery.

Processing Time:

  • Before The Shipping, Please Allow Us 1-3 Business Days For Processing Your Order, Timing Depends On The Actual Situation
    (Public Holidays/Weekends Excluded)
  • Processing Time May Be Delayed If Your Shipping Address Is Questionable And Your Order Is Flagged As A Risk (We Use This Additional Time To Help Ensure The Security Of Your Credit Information). We May Require Proof Of Identification For The Billing Information Received.

Shipping Details

  • You Will Receive The First Email Notification Of The Shipping Details Once The Parcel Has Been Shipped.
  • The Tracking Number Will Be Sent Out To Your Email 1-2 Working Days After You Received The First Notification Email.

Tracking

  • We Recommend That You Register An Account On Our Website To Keep Track Of Your Order.
    Parcel Tracking Site: Https://Www.Aftership.Com/Couriers/4px
    (It Usually Delays 1 – 3 Days To Sync The Tracking Information Before Uploading To The Internet.)

Friendly Reminder

  • If You Do Not Live In A Secure Location Please Be Wise About The Shipping Method You Chose As Standard Mail Couriers Will Not Require A Signature And Packages Will Be Left And Any “Secure” Location Deems Fit To The Mail Carrier.
    – We Are Not Responsible For Incorrect Addresses Entered By You As The Customer.
    – A Restocking Fee Will Be Charged If You Do Not Claim Your Item And It Is Returned. The Charge Will Be 10% Of The Total Charge Per Item.

Taxes And Duties

Will I Be Charged With Customs And Taxes

The Prices Displayed On Our Site Are Tax-Free In US Dollars, Which Means You May Be Liable To Pay For Duties And Taxes Once You Receive Your Order. Import Taxes, Duties, And Related Customs Fees May Be Charged Once Your Order Arrives At Its Final Destination, Which Is Determined By Your Local Customs Office. Payment Of These Charges And Taxes Is Your Responsibility And Will Not Be Covered By Us. We Are Not Responsible For Delays Caused By The Customs Department In Your Country. For Further Details Of The Charges, Please Contact Your Local Customs Office.

Damage On Packaging

You Must Sign A Receipt Of Delivery On A Freight Shipment, But First, Be Sure To Inspect The Package And Shipping Materials For Any Signs Of Damage. If Observable Damage Is Present, Refuse The Shipment And Do Not Sign The Receipt. After Refusing The Order, Please Send Email To Us: service@newcarsoul.com, So We Can Complete Your Claim And Begin The Return Process. If Damage Is Minor And You’d Like To Accept The Shipment, Write “Subject To Concealed Damage” On The Receipt.

Damage On Product

After Receiving Your Order, You Should Inspect The Contents For Any Product Damage, Or “Concealed Damage.” If Any Damage Is Found, Retain Your Copy Of The Delivery Receipt And Contact The Carrier Within 48 Hours. If Possible, Take Digital Photos Of The Damage As Well To Further Support Your Claim. After Contacting The Carrier, Please Email: service@newcarsoul.com So We Can Help You Complete Your Claim, And Ship A Replacement.

What is your return and refund policy?

If You Have Any Questions, Please Feel Free To Contact Us. For Every Purchase, We Offer Full-Service Support For The Customers, Because We Aim To Make Customers Completely Satisfied With The Purchase.

We Have A 30-Day Return Policy, Which Means You Have 30 Days After Receiving Your Item To Request A Return.

Return(If Applicable)

Returnable Items:

Items That Can Be Returned/Refunded Or Exchanged Within 30 Days Of Receiving Must Follow The Criteria As Below:

  1. Faulty Items Damaged/Broken, Or Soiled Upon Arrival.

2. If Your Car Models Are In Our List Of Compatible Models And The Product Cannot Work With Your Car, We Will Guarantee A 100% Refund Of The Product Fees After We Receive The Returned Item Without Being Damaged Or Tarnished. That Have Not Met Your Expectation Within 30 Days Of Receiving.

Contact Our Service Center As Soon As Possible If You Come Across Any Of The Above Situations.

  • If For Any Reason You Decide You No Longer Want The Item (Not The Fault Of The Seller). You Can Report It To Us Within 30 Days Of Receiving It For A Partial Refund Of The Item Cost. You Will Be Responsible For The Shipping Fee And 19% Of The Order Price, Which Is Not Less Than $15.
  • Expedited Express Shipping Is Additional Service, And We Won’t Refund The Fees.

To Be Eligible For A Return, Please Contact Us First service@newcarsoul.com

Non-Returnable Items

We Will Not Accept Returns To The Following Conditions:

1. Items Outside The 30 Days Warranty Time-Frame.

2. Washed, Used, Broken Or Misused Items.

Note: All Returns Must Be Authorized By The New Car Soul Team Via The Service Center.

Return Process

  • If You Need To Return Or Exchange An Item, Please Contact Us In A Week At service@newcarsoul.com
  • We Will Respond Quickly(Please Allow 1 To 3 Business Days For Processing) With Instructions For How To Return Items From Your Order
  • Once Your Return Is Received And Processed, We Will Send You An Email To Notify You That We Have Received Your Returned Item. We Will Also Notify You Of The Money For Your Refund.
  • Within 7 To 14 Business Days After We Receive Your Return, You Can Expect A Refund In The Same Form Of Payment As The Original Purchase. It May Take Some Time For The Bank To Process The Refund. If You Haven’t Received A Refund For A While, First Check Your Bank Account Again, Contact The Credit Card Company Or The Bank For Further Check.
  • You Need To Pay The Shipping Fee For The Return.

Return Shipping Cost

If The Return Is Caused By The Consumer, A Consumer Should Be Responsible For The Shipping Fee. The Specific Fee Should Be Based On The Express Company You Choose.

If Due To Our Reasons, The Goods Received Are Damaged Or Not Correct, And The Consumer Is Not Required To Bear The Shipping Fee For This Reason.

Damages And Issues

Please Inspect Your Order Upon Reception And Contact Us Immediately If The Item Is Defective, Damaged Or If You Receive The Wrong Item, So That We Can Evaluate The Issue And Make It Right.

Exchanges

The Fastest Way To Ensure You Get What You Want Is To Return The Item You Have, And Once The Return Is Accepted, Make A Separate Purchase For The New Item.

Refunds (If Applicable)

Once Your Return Is Received And Inspected, We Will Email You A Notification Of Receipt. We Will Also Notify You Of The Approval Or Rejection Of Your Refund. If You Are Approved, Then Your Refund Will Be Processed, And A Credit Will Automatically Be Applied To Your Credit Card Or Original Method Of Payment Within 7 Days.

Customers Will Only Be Charged Once For Shipping Costs (This Includes Returns); No-Restocking To Be Charged To The Consumers For The Return Of The Product

In The Event Ships For Free, Customer Will Be Informed Of The Return Shipment Cost (Estimates May Be Given Based On Our Own Costs In Shipping To Customers)

Cancel Orders

If You Want To Cancel Your Order For Some Reason, You Have To CONTACT US Within 24 Hours, Please Provide Your Order Number And State The Reason, So The Warehouse Can Hold The Fulfillment Process And Be Able To Refund You Before The Parcel Is Shipped. Otherwise, We Will Not Be Able To Agree To Cancel Your Order.

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